I am a web professional specializing in webpage localization, creation, editing and content management. Experienced in Drupal and multiple other content management systems, Jira, Photoshop and basic HTML5 and CSS3 skill.
My background also includes help desk leadership, technical support, knowledgebase management and training and development.
Partnered with project managers and stakeholders to localize, create and edit webpages for multiple international websites to showcase products and services, keeping website fresh, engaging and exciting. Selected graphics that best complimented copy, curated and implemented accordingly. Customized a variety of Drupal modules. Assisted with analyzing and processing requests on Agile team. Inserted html where necessary to achieve desired results.
Leveraging Adobe Experience Manager and HP Teamsite content management systems, created new webpages and edited existing webpages on AT&T’s global sales website. Participated in regular conference calls with stakeholders to provide status of projects assigned to me. Kept informed on web team best practices and branding standards. Inserted html where necessary to achieve desired results.
Using proprietary content management system, created new webpages for sales promotions per stakeholder’s specifications. Consistently met strict deadlines in fact paced sales-oriented environment.
Functioning as subject matter expert of an internal Microsoft sales website, consulted with sales team on webpage updates and additions. Provided feedback to stakeholders on strategies to maintain consistency in branding standards, look, feel and message of webpages.
Worked on CMS migration project, refining pages and making corrections. Contributed to a strong web team updating 55+sites in 23+ languages in a fast-paced environment with tight deadlines using Limelight CMS. Proofed copy and ensured images effectively reflected content.
Functioned as first point of contact for technical support for several travelling executives and six remote offices across the country and internationally. Imaged, transported, setup, and maintained all computers in new office Tacoma. Greeted users on their first day and performed initial IT training for all offices. Performed Active Directory and SCCM administration; granted rights to network resources, created/managed GPOs and local computer policy. Trained users on use of help desk and new applications.
Led help desk, monitoring workload of 10 end user support technicians in branch offices across the country. Routed help desk tickets to appropriate IT staff. Provided technical support to multiple branch offices and all remote users. Conducted quarterly network access audits. Analyzed help desk ticket submission history each quarter and used this data to create staff training presentations. Conducted regular staff trainings and ensured each branch office conducted trainings in their office, using my training material. Managed knowledgebase, authoring new documents on a regular basis. Established and implemented workflows and procedures. Served as consultant to in house developers as they created a new help desk application.