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Michelle Lawson

Michelle Lawson

Web Professional

I am a talented web professional with 15 years in the technology field. I specialize in webpage localization, creation, editing and content management. I am proficient in Jira and various content management systems, and I have basic HTML5, CSS3, XML, JavaScript and Photoshop skills.

My background also includes help desk leadership, technical support, technical writing, editing, knowledgebase management and training and development.

Work Experience

Web Producer

TEKSystems, Bellevue, WA

December 2018 - May 2019

Using Drupal content management system, partnered with project managers and stakeholders to localize, create and edit webpages for multiple international websites to showcase products and services. Proofed and edited copy, selected graphics that best complimented copy, curated and implemented accordingly. Customized a variety of Drupal modules. Assisted with analyzing and processing requests on Agile team. Inserted html where necessary to achieve desired results. Published and tested pages.

Web Content Implementation Specialist

Infosys BPO, Bothell, WA

September 2016 - December 2018

Leveraging Adobe Experience Manager and HP Teamsite content management systems, created new webpages and edited existing webpages on AT&T’s global sales website, according to copy provided by stakeholders. Proofed copy and ensured images effectively reflected content. Kept informed on web team best practices and branding standards. Inserted html where necessary to achieve desired results. Published and tested webpages.

Web Producer

Insight Global, Bellevue, WA

July 2016 - September 2016

Using proprietary content management system, created, tested and published new webpages for sales promotions per stakeholder’s specifications. Consistently met strict deadlines in fact paced sales- oriented environment.

Microsoft Infopedia Publishing Manager

Allyis, Kirkland, WA

October 2015 - May 2016

Leveraging proprietary content management system and functioning as subject matter expert on an internal Microsoft sales website, consulted with sales team on webpage updates. Proofed copy and advised stakeholders on strategies to maintain branding integrity, look, feel and message of webpages. Published and tested webpages.

Front End Web Developer

Adecco Technical Staffing, Bellevue, WA

September 2013 - November 2013

Post-CMS migration project, using Limelight content management system, proofed, edited and corrected copy and graphics for websites in 23 countries in various languages. Collaborated with stakeholders, advising them on the company’s branding strategy before publishing webpages. Selected images that reflected the copy and the product being promoted. Published and tested webpages.

Client Technology Solutions Analyst

The Northwest Company International, Bellevue, WA

October 2009 - June 2011

As first point of contact for several travelling executives and six remote offices across the country and internationally, provided technical support and education. Imaged, transported, setup, and maintained all computers in new office Tacoma. Wrote training material and conducted training sessions to several offices. Performed Active Directory and SCCM administration; granted rights to network resources, created/managed GPOs and local computer policy. Trained users on use of help desk and new applications.

End User Support Technician

Tetra Tech, Bothell, WA

March 2005 - August 2009

Analyzed data from help desk on a quarterly basis to determine training needs. Authored quarterly training material accordingly and conducted training sessions to the office of 50+ users, 20 users in branch office and all remote users. Distributed my training materials to each branch office and ensured training sessions were conducted in each office. Revised and managed end user facing knowledgebase, authoring and publishing new KB articles as needed. Reviewed, edited, approved and published articles provided by other staff. Travelled to branch offices across the country to provide technical support and training sessions with materials I developed.

Education

Edmonds Community College, Lynnwood, WA

Associate of Technical Arts, Web Application Developer

2011 - 2013

Transcript available on request

ITT Technical Institute, Lathrop, CA

Associate of Science, Computer Network Systems

2002 - 2004

School Closed - Transcript Unavailable