TEKSystems, Bellevue, WA
December 2018 - May 2019
Web Content Implementation Specialist
Infosys BPO, Bothell, WA
September 2016 - December 2018
Insight Global, Bellevue, WA
July 2016 - September 2016
Using proprietary content management system, created, tested and published new webpages for sales promotions per stakeholder’s specifications. Consistently met strict deadlines in fact paced sales- oriented environment.
Microsoft Infopedia Publishing Manager
Allyis, Kirkland, WA
October 2015 - May 2016
Leveraging proprietary content management system and functioning as subject matter expert on an internal Microsoft sales website, consulted with sales team on webpage updates. Proofed copy and advised stakeholders on strategies to maintain branding integrity, look, feel and message of webpages. Published and tested webpages.
Front End Web Developer
Adecco Technical Staffing, Bellevue, WA
September 2013 - November 2013
Post-CMS migration project, using Limelight content management system, proofed, edited and corrected copy and graphics for websites in 23 countries in various languages. Collaborated with stakeholders, advising them on the company’s branding strategy before publishing webpages. Selected images that reflected the copy and the product being promoted. Published and tested webpages.
Client Technology Solutions Analyst
The Northwest Company International, Bellevue, WA
October 2009 - June 2011
As first point of contact for several travelling executives and six remote offices across the country and internationally, provided technical support and education. Imaged, transported, setup, and maintained all computers in new office Tacoma. Wrote training material and conducted training sessions to several offices. Performed Active Directory and SCCM administration; granted rights to network resources, created/managed GPOs and local computer policy. Trained users on use of help desk and new applications.
End User Support Technician
Tetra Tech, Bothell, WA
March 2005 - August 2009
Analyzed data from help desk on a quarterly basis to determine training needs. Authored quarterly training material accordingly and conducted training sessions to the office of 50+ users, 20 users in branch office and all remote users. Distributed my training materials to each branch office and ensured training sessions were conducted in each office. Revised and managed end user facing knowledgebase, authoring and publishing new KB articles as needed. Reviewed, edited, approved and published articles provided by other staff. Travelled to branch offices across the country to provide technical support and training sessions with materials I developed.
Edmonds Community College, Lynnwood, WA
2011 - 2013
Transcript available on request
ITT Technical Institute, Lathrop, CA
Associate of Science, Computer Network Systems
2002 - 2004
School Closed - Transcript Unavailable